Legal and Compliance

Arrow Underwriting Managers (Pty) Ltd are dedicated to comply with industry regulations and standards. We work closely with industry regulatory bodies to ensure that we are compliant with all legislation. We also plan for future regulation by monitoring international legislation, best practices and trends that apply to our industry. As a valued business partner of Arrow, you can rest assured that the insurance solutions we offer you are fair, safe, secure and compliant with industry standards, best practices and regulations.

PROMOTION OF ACCESS TO INFORMATION ACT

Arrow Underwriting Managers has compiled a PAIA Manual in terms of Section 51 of the Promotion of Access to Information Act to ensure that the requester has effective access to information and to assist the requester of information in requesting such information from Arrow.

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CONFLICT OF INTEREST POLICY

The General Code of Conduct for Authorised Financial Service Providers and Representatives (the Code) issued under the Financial Advisory and Intermediary Services Act, 2000 (Act No. 37 of 2002) (FAIS), requires financial service providers to have a Conflict of Interest Management Policy in place to ensure that conflict of interest is managed appropriately in the business.

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COMPLAINTS RESOLUTION PROCESS

At Arrow Underwriting Managers it is one of our core values to Treat Customers Fairly. We are dedicated to ensure fair and equitable decision making. We recognise your right, as our valued client to ‘speak-out’. Therefore we have implemented a complaints resolution policy. The Complaints Resolution Process affords us the opportunity to improve our service to you, and empowers us to do the right thing and make better business decisions with you in mind.

Please click here for our Compliments & Complaints Resolution process.